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Problems with oppening attached Word files

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Monica Trevino
Frequent Contributor.

Problems with oppening attached Word files

Any idea of what could happen when an attached word file can't be opened (only saved and then opened) or it takes too much time?
Thanks for your time and help.
6 REPLIES
Mahen M
Acclaimed Contributor.

Re: Problems with oppening attached Word files

We face this issue during Peak hours.

Regards,
Mahendran M
koya
Super Contributor.

Re: Problems with oppening attached Word files

Did you mean a word document attached to a request or something else? Can you provide more information.

/Koya
Monica Trevino
Frequent Contributor.

Re: Problems with oppening attached Word files

Yes, an attached word file to a request in Attachments section or in an attachemnt field.
Volker Schoettn
Honored Contributor.

Re: Problems with oppening attached Word files

Hi,

do you get an error message?
do it work with other file types?
i.e. Excel, Pdf....
What browser do you use?
Have you tried a other browser?
i.e. Firefox instead of IE

Regards
Volker
Monica Trevino
Frequent Contributor.

Re: Problems with oppening attached Word files

Thanks Volker,
Here is the response from our user:

-Every file type works except word.

-ITG does not show correctly in firefox but I was able to test opening a word doc in firefox in ITG and it worked fine but canâ t use the rest of ITG if I used firefoxâ ¦
Dale Colliver
Super Contributor.

Re: Problems with oppening attached Word files

Are you sure that you are not getting a software version difference? I have a similar problem with a FileNet server. It supports Office 2003 docs but not Office 2007. If you try to open a Word 2007 doc with the docx extention, you have to save it locally to open it.