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Problems with ksc_create_project

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Mahen M
Honored Contributor

Problems with ksc_create_project

Hi,
We are using the command 'ksc_create_project' for creating a project from Proposal, During most of the times the project are created successfully, but during some cases, the commands fails(One in 50 requests), We are not sure about the reason as why it is failing. The Workflow step command log gives no details. I have attached the snap shot of the request and the log.
Please advice.

Regards,
Mahendran M
5 REPLIES
Jason Nichols K
Honored Contributor

Re: Problems with ksc_create_project

Mahendran,

Have you looked in the serverLog.txt file to see if there is anything written there. The error message seems to indicate more a system failure that something specific to just creating a project.

Jason
Mahen M
Honored Contributor

Re: Problems with ksc_create_project

Hi,
I have found the logs, Please have a look and advice.

Regards,
Mahendran M
Mahen M
Honored Contributor

Re: Problems with ksc_create_project

Today I cancelled the request and re-opened it in the previous step and tried to pass the ksc_create_project, it worked fine and the project is created without any issues.

Thank you

Regards,
Mahendran M

Regards,
Mahendran M
Semenov Alexand
Esteemed Contributor

Re: Problems with ksc_create_project

Hi Mahendran.
This command working correctly only if all needed fiels have a value.
From standart box references between Propossal and project this:
-Project Name
-Project manager
-Region
-Planned Start Date
-Planned Finif Date
In request type of this objects (Prop and Proj) this 5 fields myst have same tokens and storage paramerers. It's workink for ather custom fields.
Good Luck
Mahen M
Honored Contributor

Re: Problems with ksc_create_project

Hi sermenov,
I know about the parameters that we need to pass with the command.

The project is created without any issues in most of the cases. We faced this issue only with a couple of requests. We want to know as why it occurs and its root Cause.

Regards,
Mahendran M

Regards,
Mahendran M
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