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Problem with notification template

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bsbabu
Super Contributor

Problem with notification template

Hi All

-->We are having in one workflow step, an email notification to be sent out when that step becomes eligible.
-->In the notification tab we have copied the template body from a template created using Frontpage.
-->However when the notification is triggered for that step, the value of the body that gets stored in the DB CLOB coloumn of the KNTA_NOTIF_TXN_parents table, we see that the whole template is not getting stored.
-->Rather only a portion of the template is getting into the DB coloumn and as a result when the email is triggered the mail body has html tags in the body rather than the actual text that needs to go out.

Has anyone encountered this issue and if so how did you go about resolving the same?

Thanks and regards
Babu
3 REPLIES
Semenov Alexand
Esteemed Contributor

Re: Problem with notification template

Hi.
Better setting you notification in PPM WorkBench whith copy original message in, for examle, MS Word. In you help, use "Token builder".
If it necessary, i can send you example
Tgnishant
Acclaimed Contributor

Re: Problem with notification template

Hi Semenov

We'd be glad if you can send across an example of the notification that you are talking about.

Thanks and regards
Nishant GT
Semenov Alexand
Esteemed Contributor

Re: Problem with notification template

File in Attachment
Good Luck
//Add this to "OnDomLoad" event