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Problem opening workbench on Desktop

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ShravanK
Regular Collector

Problem opening workbench on Desktop

Hi,

We are using PPM 8.0 SP2. We are trying to open workbench through Open Workbench on Desktop option.

When we click on it, The window pop up saying "Dwonloading application" and the window remains same for long time.

and there is no further action.


WHat could be the problem.

Is there any pre requisities to to open workench using workbench on desktop in PPM 8 and

PPM 9.2

Best Regards,
Shravan

3 REPLIES
RRK_19
Regular Collector

Re: Problem opening workbench on Desktop

Hi,

 

I suppose the java JRE / JVM should be 1.6 or above. We also faced the same issue, after the updation of java it was resolved.

 

Also check if the port used is opened & it isn't blocked by firewall.

 

Thanks,

Roopesh Kumar

ShravanK
Regular Collector

Re: Problem opening workbench on Desktop

HI Roopesh,

 

Thanks for your input.

 

We are using JRE version  1.6.0_18 . And how to check the port used for this issue.

 

 

RRK_19
Regular Collector

Re: Problem opening workbench on Desktop

Hi,

 

You can find it in the config file. I think its RMI port.

 

 

Thanks,

Roopesh

//Add this to "OnDomLoad" event