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Problem in Notification Email

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RRK_19
Regular Collector

Problem in Notification Email

Hi,

 

I need to send a notifaction mail as plain text, when the request reaches a particular step.

1) When i try using the existing templates, the mail content is displayed as expected, but above the body of the mail a hyperlink is automatically appended.

Does anyone encountered this type of problem? Any possible solution for this?

 

2)Can anyone tell how to send XML content through notification mails??

 

Thanks,

Roopesh Kumar

2 REPLIES
Celil
Esteemed Contributor

Re: Problem in Notification Email

Hi Kumar,

1) Can you send me notification body from workflow ?
2) What do you use XML ? as attachment ?
Celil

IT Governance Professional
& PPM Solution Architect
RRK_19
Regular Collector

Re: Problem in Notification Email

Hi Celil,

 

1) The message body (should) just contain the following XML:

Notification Format: Plain Text

 

<CreateTicket>
<TICKETTYPE>incident</TICKETTYPE>
<TYPE>incident</TYPE>
<CUSTOMER>HP PPM</CUSTOMER>
<GROUP>NESD_BE_Database-MF</GROUP>
<SUMMARY><![CDATA[Template 01 in PRD - Production for application  - (PPM [REQ.REQUEST_ID]) Start Date= 10/07/2012 18:00 from Pushkar, Piyush]]></SUMMARY>
<DESCRIPTION><![CDATA[IT Remarks: Please run it before prod batch i.e. before 10 PM.  Action Description: ]]></DESCRIPTION>
<IMPACT>3</IMPACT>
<URGENCY>3</URGENCY>
<SERVICE>A_IT_BA_PPM-PROP</SERVICE>
<REFNUMBER></REFNUMBER>
<AREA>application / software</AREA>
<SUBAREA>other</SUBAREA>
<LOCATION>BE_BXL-Souverain 23</LOCATION>
<AFFECTEDCI></AFFECTEDCI>
<STARTTIME></STARTTIME>
<Z_IMAN_APPSYSTEM>text (max60)</Z_IMAN_APPSYSTEM>
<Z_IMAN_JOBTRANS>text (max60)</Z_IMAN_JOBTRANS>
<Z_IMAN_ABEND_CODE>text (max60)</Z_IMAN_ABEND_CODE>
<Z_IMAN_SYSTEM>text (max60)</Z_IMAN_SYSTEM>
<Z_IMAN_STEP_PGM>text (max60)</Z_IMAN_STEP_PGM>
<Z_IMAN_TRANS>text (max60)</Z_IMAN_TRANS>
</CreateTicket>

 

But as i told, when the notification is sent, along with the above xml code a link is appended above the xml (hope you get my problem).

 

2)No attachment, XML Content is the notification message

//Add this to "OnDomLoad" event