Print option on Request is hiding some sections for some users
The “Print” option on a request is hiding some sections for some users but not all users. See attachment “Details (Hidden)” The user has the sections expanded on the request but when they go to print the Details secion is not showing.
This is occurring consistantly in PROD (9.2) and in NON-PROD (9.3) for the same users, meaning if it works (or doesnt work) for one user in one environment then it is the same in the other environment.
I gave the user that could not see it every access grant, this did not fix it
I tried expanding all the sections prior to printing, this did not fix it
Re: Print option on Request is hiding some sections for some users
I would like to know if you were able to resolve this issue? i do face same kind of issue where some users, request details section is hidden when print the request form but for some it is working fine. I am in PPM 9.22.
SELECT u.username, u.creation_date ,rt.request_type_name, rt.creation_date, uss.*,1 FROM knta_users u INNER JOIN knta_user_section_states uss ON u.user_id = uss.user_id INNER JOIN kcrt_request_types_nls rt ON rt.request_type_id = uss.parent_primary_key