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Populating "Assigned To" field from rule

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b460
Super Contributor.

Populating "Assigned To" field from rule

Hi,

We have a rule that when triggered populates the "Assigned To" field with the appropriate person.

The issue we are having is that when the field gets populated, once the request is saved or pushed to the next step, the "Assigned To" field is cleared.

Is there any way of making the "Assigned To" field keep the name it is populated with, or does anyone know why this would be happening?

Thanks.
3 REPLIES
Sascha Mohr
Acclaimed Contributor.

Re: Populating "Assigned To" field from rule

If it is not a UI rule teh rule should do what you want. And make sure in the status dependencies of the field is not marked "clear" for the next status in the WF.
prabu.karunanit
Respected Contributor.

Re: Populating "Assigned To" field from rule

Hi,

Can you please share a screen shot so that we can understand clearly how it is happening.

Thanks,
Prabu
Jim Esler
Acclaimed Contributor.

Re: Populating "Assigned To" field from rule

Be sure your rule sets the hidden value of the Assigned To field to the user_id value and the visible value to the username value.