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Package line(s) failed - User Closed - Now what?

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skbd
Regular Collector

Package line(s) failed - User Closed - Now what?

I am sure many others have come across this and I am hoping for a simple answer...

I have the situation where the last open line of a package fails for whatever reason and the user ends up cancelling the line.

The result is that the package itself is closed - and you cannot re-open a closed package.

The options are to create a new CR or create a new package and associate it with the CR, but then the normal handoff between the CR and the new package do not occur automatically as they did with the original package.

 

How can I get the CR to generate a new package that it will communicate with as though it were the original package?

 

Any direction here would be greatly appreciated!

 

Steve

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