I am providing support for a government PPMC user. I need help in the following areas: (1) is there a community/faq/discussion board available to HP employees supporting this software? (2) How can I upgrade 9.14 so that the Oracle JDBC driver recognizes that the database is 11.2, not 11.1? If I get those two questions answered, I'll know if there are others that can be answered. (3) Is there a PPMC Administrator's guide; (4) what use are GUID and KNTA numbers in the error log? Thanks!