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PPM not start correctly

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Luis Puente
Respected Contributor.

PPM not start correctly

Hello

I have PPM on Windows 2008 ,it think is running. I kill process manually an not start Windows Service.

I try uninstall but say "PPM is running" can not cotinue.

Thanks
6 REPLIES
TurboMan
Honored Contributor.

Re: PPM not start correctly

Move to services.
Start->Run services.msc and Enter
There must be a service starting with HP PPM.
If you stop that service then you are ok.
Hope it helps
TM
Celil
Acclaimed Contributor.

Re: PPM not start correctly

Hi Luis,

You could use the formal way:
in cygwin screen ./kStop.sh -now -admin

Celil
Celil

IT Governance Professional
& PPM Solution Architect
Edtroleis
Super Contributor.

Re: PPM not start correctly

Firstly, try stop PPMC using the script kStop.sh
- sh kStop.sh -now -user admin or sh kStop.sh -now (it depends the server.conf)

In cygwin, list all java process running
- ps -ef | grep java

If there are java process related to PPMC running, kill them
- kill -9 process_number

Try this.
Luis Puente
Respected Contributor.

Re: PPM not start correctly

My problem is:

1. I start PPM Windows Service, PPM starts and works OK but Windows Service stays "Starting" forever.
2. If I need to restart PPM I can't stop Windows Service because is "Starting" I have to use kStop, then kill "ksvc.exe" in Windows Tasks and then Start Windows Service again.
3. I can't find any error in PPM logs

Any ideas?
TurboMan
Honored Contributor.

Re: PPM not start correctly

Try the followings.

1-Kill the Windows service.
2-Dbl-Click the service, service property popup will come up.
3-At log on tab, Allow service to iteract with desktop
4-Start service, a command prompt is supposed to show up give the PPM messages.

Or
You can move to \Service\\log and check out the log files.

P.S.: Directory names may not be %100 right, I don't have a chance to check it at the moment.
Luis Puente
Respected Contributor.

Re: PPM not start correctly

Not solve , but it was importat error I format computer a reinstall.