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PPM error codes with explanation

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sam.greg
Senior Member

PPM error codes with explanation

Hi,

Is there any documentation on KCRT error codes? User has reported an issue while cancelling a defect request.

Scenario is - User has created a defect request. (these requests are linked to QC also).

At one state user tried to cancel that defect. However he is not able to do that. It PPM throws an exceptino with error code "KCRT - 40199."

So what could be the reason? is there any list of such error codes with explanations?

Thanks in advance.

Regards,
Sam.
13 REPLIES
Mahen M
Honored Contributor

Re: PPM error codes with explanation

I am also looking for that Error codes and its explnation. Till date I dont find any...

If you show the graphical flow and the scenario... we can narrow down.

Thank you.

Regards,
Mahendran M
sam.greg
Senior Member

Re: PPM error codes with explanation

Snaps and flow attached.
sam.greg
Senior Member

Re: PPM error codes with explanation

snap 1
sam.greg
Senior Member

Re: PPM error codes with explanation

sanp - 2
sam.greg
Senior Member

Re: PPM error codes with explanation

and BTW where can I see the logs for PPM and QC?
On the server, its a huge tree and many folders :(

thanks

Sam.
Mahen M
Honored Contributor

Re: PPM error codes with explanation

Sam,
You are not seeing 'Cancelled' because this transition is not used. You can have this Cancelled Transition, or you can delete it.... I am not able to open the first Snap due to my company restrictions.. Will try to open it and reply you on that.

Regards,
Mahendran M
Mahen M
Honored Contributor

Re: PPM error codes with explanation

I have not worked on QC

For PPM

$PPM_HOME\server\log

Regards,
Mahendran M
Mahen M
Honored Contributor

Re: PPM error codes with explanation

If Clustered

$PPM_HOME\server\ServerName\log

Regards,
Mahendran M
Mahen M
Honored Contributor

Re: PPM error codes with explanation

I opened the first snap, but that does not contain the error "KCRT - 40199."

Regards,
Mahendran M
sam.greg
Senior Member

Re: PPM error codes with explanation

Sorry, Mahendran. It seems I pasted incorrect error. Please take a look at attached one here.


Sam.
Mahen M
Honored Contributor

Re: PPM error codes with explanation

I think if you configure the 'Cancelled' transition to Closed failure, this problem will be resolved. I am yet to start learning on PPM-QC Integration.
Thanks.

Regards,
Mahendran M
sam.greg
Senior Member

Re: PPM error codes with explanation

Well, we could do it. But the point is this never happens always and only happens randomly (on production that too).

So, do you think we are ignoring somthing on Prod?
Mahen M
Honored Contributor

Re: PPM error codes with explanation

Sam,
This types of things may happen sometimes.

I cannot comment whether it is a bug comes with HP Product or someone in your company changed things in this WF

If the transition appears in the request and it does not appear in the WF, then surely it is not used.

In a Standalone PPM Application, If I click your 'Cancelled' button, Nothing will happen, the screen will refresh and come to the same page.

Since you have integrated the QC, it gives some errors(I am not sure about this, Just a guess)

Regards,
Mahendran M
//Add this to "OnDomLoad" event