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PPM and Service Desk Integration

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Varun Singh
Regular Collector

PPM and Service Desk Integration

Hello,

Guys I need any relevent document for PPM and Service Desk Integration.

Appreciate your help
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3 REPLIES
Vadim Solenyi
Occasional Contributor

Re: PPM and Service Desk Integration

Hello,
On a site HP there is a documentation:
1) "HP Service Desk Adapter for Remedy Configuration Guide"
2) "HP Service Desk Adapter for HP ServiceCenter Configuration Guide".
Our company integrated PPM 7.1 and Service Desk 4.5

ChrisJH_1
Super Collector

Re: PPM and Service Desk Integration

As of 7.5, I believe the MAC 1.0 package (replaces the ACL 2.0 integration) supports all of the PPM integrations - including ServiceCenter, Serivce Manager, Quality Center, etc.
Imrik Marcell
Occasional Advisor

Re: PPM and Service Desk Integration

Vadim,

Could you tell me details about SD4.5 and PPM integration ?

Thank you
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