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PPM Workbench not opening

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JHarris941
Regular Collector

PPM Workbench not opening

Hello All,

 

We are having user issues with opening the workbench. The Pop-up screen appears, but no error message displays after time passed. It stays in the "Verifying Java" state and doesnt change from there. Does anyone have a solution to this?

Thanks

 

 

Jajcen 

1 REPLY
knsub
Member

Re: PPM Workbench not opening

Hello Jajcen,

 

Check to make sure that a supported version of the Java plug-in is installed on the PPM server. The Compatibility Matrix and System Requirements (PDF) provides you the list of supported Java plug-in versions.

 

Also verify if you get the same error message when you try to open the workbench from both "Open workbench" and "Open workbench on Desktop"

 

Hope this helps.

 

Thanks,
Subash

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