Project and Portfolio Management Practitioners Forum
cancel

PPM Workbench not opening

Highlighted
JHarris941
Super Contributor.

PPM Workbench not opening

Hello All,

 

We are having user issues with opening the workbench. The Pop-up screen appears, but no error message displays after time passed. It stays in the "Verifying Java" state and doesnt change from there. Does anyone have a solution to this?

Thanks

 

 

Jajcen 

1 REPLY
knsub
Super Contributor.

Re: PPM Workbench not opening

Hello Jajcen,

 

Check to make sure that a supported version of the Java plug-in is installed on the PPM server. The Compatibility Matrix and System Requirements (PDF) provides you the list of supported Java plug-in versions.

 

Also verify if you get the same error message when you try to open the workbench from both "Open workbench" and "Open workbench on Desktop"

 

Hope this helps.

 

Thanks,
Subash