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PPM Version 8.04 - Resource Capacity/Load Error

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Tweed
Trusted Contributor.

PPM Version 8.04 - Resource Capacity/Load Error

We are receiving a Stack Trace error when you select a resource from the Resource Management screen.

All the tabs do not produce an error but when you click the Capacity/Load tab we are getting the following error:

We have viewed the logs and they dont seem to help or give furher details on the error.  If anyone has experienced this same issue please let us know.  Much Appreciated.

 

 

 

  An Error has Occurred     An unknown exception has occurred. Please reload the page you were editing and try again.   The following is a stack trace of the exception:
com.kintana.core.server.RuntimeBaseException:

An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:
GUID=1C4171DA-51C1-7302-ED3B-6641F3F95351
3 REPLIES
Mahen M
Acclaimed Contributor.

Re: PPM Version 8.04 - Resource Capacity/Load Error

Hi Tweed,

The GUID does NOT correspond to any error message. It is just to search the responsible log in serverLog.txt.... So the log which you pasted is useless.

 

Can you reproduced the issue and generate kSupport and attach it in this thread?


Regards,
Mahendran M
Tweed
Trusted Contributor.

Re: PPM Version 8.04 - Resource Capacity/Load Error

my apologies, i have attached the lastest log file.

Tweed
Trusted Contributor.

Re: PPM Version 8.04 - Resource Capacity/Load Error

Not sure if this matters but right before we saw this issue we just ran the scripts to update the fiscal periods and reset the 1st day of the week for PPM.  We had to update fiscal periods to take care of another issue we had been experiencing.

 

Thanks.