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PPM Services getting stopped

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Peter Zehrer
Super Contributor.

PPM Services getting stopped

Hi,


We are currently on PPMC 8.04 version on windows server.

 

PPM service is getting stopped frequently, I did check the server logs and system warnings but could not find what the issue is. I am attaching the logs file and the screenshot of the warnings.

 

To my knowledge this seems to be a JAVA issue which is taking most the CPU memory and causing the application to go offline.

 

Please take a look and let me know if you need any information.


Thanks,

Vamsee.

9 REPLIES
sdeff
Super Contributor.

Re: PPM Services getting stopped

What is the allocated memory of your PPM Heap Size?

Mostly of the problems regarding service stop usually resides witht the allocation oh java Heap size.

you can change this in server.conf file under your PPM_home directory.,

Peter Zehrer
Super Contributor.

Re: PPM Services getting stopped

Hi,

 

Thanks for the information, we have three variables mentioned below, i guess these are not related to Java. Can you please let me know the parameter and value to be set.  We have 4GB of RAM on the server. And we have only PPMC installation on this manchine.

 

Also would like to know how the how the JAVA HEAP Memory parameter works.

 

com.kintana.core.server.SERVER_MAX_HEAP_SIZE=1280m
com.kintana.core.server.SERVER_INIT_HEAP_SIZE=1280m
com.kintana.core.server.SERVER_MAX_PERM_SIZE=256m

 

Thanks for all your help.


Regards,

Vamsee.

Akif Saburi
Super Contributor.

Re: PPM Services getting stopped

Is your OS 32 bit or 64 bit?  If your OS is 64 bit, make sure you have installed 64 bit JDK.  32 bit JDK fails to utilizes full RAM in 64 bit OS.

Peter Zehrer
Super Contributor.

Re: PPM Services getting stopped

Hi,

 

It's 32 bit OS.

 

Thnks,
Vamsee.

 

 

Utkarsh_Mishra
Acclaimed Contributor.

Re: PPM Services getting stopped

Whats ur JDK version installed.

Cheers..
Utkarsh Mishra

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Peter Zehrer
Super Contributor.

Re: PPM Services getting stopped

Hi,

 

We are using JAVA 1.6.0 (32 Bit).

 

Thanks,

Vamsee.

Utkarsh_Mishra
Acclaimed Contributor.

Re: PPM Services getting stopped

We had also faced similar issue, the root casue was due to JDK 1.6.0_07 internal bug. When we downgrade the JDK version to 1.6.0_04 every thing works fine.

 

You can also try to instally another version of JDK and check whether the issue persits or not.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
Peter Zehrer
Super Contributor.

Re: PPM Services getting stopped

Thanks Mishra.

 

I will try doing that.


Thanks,

Vamsee.

sdeff
Super Contributor.

Re: PPM Services getting stopped

you can try JDK6u25