this seems to be a proper solution for that (sending emails to users chosen in request fields) however I can't get it working: Data: Request type field token: ITBA Field validation: CRT - Assigned To â Enabled Notification: - Type: User defined token - User defined token: REQD.P.ITBA - Recipient Type: Username
I got an error in Server Log: EmailNotificationAgent: querynotificationImmediateOnly: ERROR: parent without recipients EmailNotificationAgent: querynotificationImmediateOnly: ERROR: parent ID = 30061
Other notifications work perfectly. I just wonder whether using token which value is set to user First Name + Last Name (not username) should be a Username recipient type. If so - how to obtain username (or email) from this validation?
Thank you for your tip. There must be something wrong with my instance - there is the same problem with security for the step - it does not allow to access step actions when security is set to user defined tokens like REQD.P.ITBA.
Both notifications & security work fine for Standard request tokens like REQ.ASSIGNED_TO_USER_ID.