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PPM Notification History Report Issues

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Anoush Dadgar
Super Collector

PPM Notification History Report Issues

Greetings,

 

My notification history reports only go back one week! Is there a setting that needs to be adjusted? I am trying to solve another issue where "some" PPM notifications are not always being sent and need to be able to create reports for longer than a week.

 

Thanks,

Anoush

5 REPLIES
Jim Esler
Honored Contributor
Solution

Re: PPM Notification History Report Issues

I see the following in the Installation and Admin Guide:

 

NOTIFICATIONS_

CLEANUP_PERIOD

Number of days that notifications

remain in the system before the

Notifications Cleanup Service

removes them.

Default values:

7

Valid values:

Integer greater

than 1.

Anoush Dadgar
Super Collector

Re: PPM Notification History Report Issues

Thanks Jim. I just looked at service under Schedule Services in our system and that actually is set up to every 24 hours which adds to the mystery now since I see notifications in the report taht are older than 24 hours!!

Jim Esler
Honored Contributor

Re: PPM Notification History Report Issues

My guess is that the Notification Cleanup Service is scheduled to run on a 24 hour interval and when it runs it releases notification history records that are older than the configured value for notification cleanup period.

Anoush Dadgar
Super Collector

Re: PPM Notification History Report Issues

Thanks Jim. That makes sense. I will check with HP Support where the default value can be changed for

NOTIFICATIONS_ CLEANUP_PERIOD.

 

Thanks again.

Jim Esler
Honored Contributor

Re: PPM Notification History Report Issues

All of these parameters are set in server.conf. After you add this directive you will need to stop all nodes, run kUpdateHtml.sh and restart the application.

//Add this to "OnDomLoad" event