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PPM 930 - Notification triggered by workflow step not sent to all recipients

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NingLi
Acclaimed Contributor

PPM 930 - Notification triggered by workflow step not sent to all recipients

Hi,

We have defined notification for a specific workflow step. if eligible, the step will send out notifications to 2 security groups. However, notification history report shows that notifications were not always sent to all recipients in the security groups, and also the recipients list is not stable.

The security groups were not changed. However, we saw different notification recipients, for example, for some requests, notification was sent to A,B, for some requests using the same workflow, notification was sent to A,B,C.

Does anyone have any idea how to debug this issue? Thank you for your time reading this thread.

 

 

3 REPLIES
NingLi
Acclaimed Contributor

Re: PPM 930 - Notification triggered by workflow step not sent to all recipients

The 2 security groups contain 7 ppm users as total. The rest of the recipient defined in workflow step come from tken value.

Used below query:

SELECT *
FROM
  (
    SELECT kntp.parent_key_id, COUNT (kntr.email_address) AS recipient_cnt
    FROM knta_notif_txn_parents kntp, knta_notif_txn_details kntd, knta_notif_txn_recipients kntr
    WHERE kntp.notif_txn_parent_id = kntd.notif_txn_parent_id
    AND kntd.notif_txn_detail_id   = kntr.notif_txn_detail_id
    AND kntp.notification_id       = 30688
    GROUP BY kntp.parent_key_id
  )
WHERE recipient_cnt < =7
ORDER BY 1 DESC;

and result is:

PARENT_KEY_ID RECIPIENT_CNT
88963 1
88937 4
88883 2
88850 1
88689 1
88676 4
88621 1
88612 2
88545 1
88516 1
88447 1
88445 2
88429 2
88425 1
88364 2
88009 1
87895 1
87876 1
87598 2
87592 1
87471 2
87028 2
84452 7

alex-h
Member

Re: PPM 930 - Notification triggered by workflow step not sent to all recipients

Hello,

On 9.30 there are several issues regarding notifications.

We cannot send a notification to any email address stored in  " cci ".

Kind regards,

Alex-H

skbd
Regular Collector

Re: PPM 930 - Notification triggered by workflow step not sent to all recipients

Alex, what does that mean, 'addresses stored in " ccl "'?

Thanks,

Steve

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