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PPM 9.20: Request execution logs deleted after 7 days

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TorstenNeumann
Super Collector

PPM 9.20: Request execution logs deleted after 7 days

Dear PPM users,

 

we just found that request execution logs get deleted on our upgraded PPM instance (new version 9.20). We found out when I wanted to investigate a user's problem and received the following message:

 

"The attachment file could not be downloaded. The file: REQ_84561/REQ_84561.html no longer exists on the server.
Please contact your HP Project and Portfolio Management system administrator. (KNTA-10697)"

 

All request logs older than 7 days were gone.

 

After a little investigation, we found that the "Directory Cleanup Service" does this on 9.20. When this service is disabled, the request logs stay. The 7 days can be influenced by the server.conf parameter WEB_FILE_CACHE_LIFETIME_IN_DAYS.

 

I hope this information is helpful for anybody. We had a few interesting days investigating all our own backup scripts...

 

Torsten

2 REPLIES
randull
HPE Expert

Re: PPM 9.20: Request execution logs deleted after 7 days

Hi,

 

Thanks for the information.

 

We have a defect that has some relation with this problem on Solaris,

 

http://support.openview.hp.com/selfsolve/document/LID/QCCR1L47984

Best regards,
Randall

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TorstenNeumann
Super Collector

Re: PPM 9.20: Request execution logs deleted after 7 days

We now use a workaround where we execute a report every day with the following command line (setting the date on all REQ_* folders to the current date).

 

ksc_local_exec sh -c "touch -t `date +%Y%m%d0000` [AS.REQUEST_LOG_DIR]REQ_*"

 

Maybe this helps someone else as well.

 

We also opened a service request with HP and I hope the resulting enhancement request for a server.conf parameter will soon be heard...

 

Best regards,

Torsten

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