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PPM 9.1 Issue - Pop up box coming for authentication in all project summary pages

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rinuvarghese
Occasional Contributor

PPM 9.1 Issue - Pop up box coming for authentication in all project summary pages

Hi,

 

We have recently upgraded PPM into 9.1, SP2.

 

We are using single sign on and LDAP authentication. If we click on any project summary pages we are getting a pop up screen for authentication. <<Screenshot attached>>

 

Anyone face such issue? Is there any setting need to do in IIS.

 

Please help us to address this issue

 

Regards,

Rinu Varghese

5 REPLIES
Jim Esler
Honored Contributor

Re: PPM 9.1 Issue - Pop up box coming for authentication in all project summary pages

Make sure the URL you initially log in to matches the BASE_URL defined in server.conf.

Niraj Prabhu
Frequent Visitor

Re: PPM 9.1 Issue - Pop up box coming for authentication in all project summary pages

Rinu,

 

Is this happening for all users or just one specific user? Have the user try to delete the browser cache and try to reproduce this again.

 

Can you also verify that the timeout setting on IIS and on the server.conf in PPM instance is consistent. If you have a chance can you also compare any other SSO based application if similar behaviour is observed.

 

Regards,

Niraj

 

Niraj P.
rinuvarghese
Occasional Contributor

Re: PPM 9.1 Issue - Pop up box coming for authentication in all project summary pages

Hi Niraj,

 

Thanks for the update.

 

This issue is facing with all users and this pop up is coming only in ptroject summary page.

 

We have raised a case with HP4634402989 and Also had a demonstration with HP Team.

 

After replicating the same setting in HP Lab, They also facing the same issue.

 

We hope HP will provide a fix to us for this issue.

 

 

Regards,

Rinu Varghese

Varun_PPM
Super Collector

Re: PPM 9.1 Issue - Pop up box coming for authentication in all project summary pages

This could be a proxy issue.Some times proxy ask for authentication.Ask your local ITG team.or network team for solution.

AlexSavencu
Honored Contributor

Re: PPM 9.1 Issue - Pop up box coming for authentication in all project summary pages

Hi,

 

there is no proxy issue. The problem is coming from the onLoad function called when opening the Project Overview Page, which is trying to load a parameter from the nullContent.html file, which is empty.

 

As a temporary workaround, you can comment the  setTimeout line in the aforementioned function.

 

HP Support has a hotfix for this issue, just ask them and they will provide. The known issue is documented here:

http://support.openview.hp.com/selfsolve/document/KM1277178.

 

cheers

alex


--remember to kudos people who helped solve your problem
//Add this to "OnDomLoad" event