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PPM 7.5 SP6 Demand Management: Workflow Step Time out does not work

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Sascha_1
Member

PPM 7.5 SP6 Demand Management: Workflow Step Time out does not work

Hi all,

 

I've specified a  Token- based timeout for a Workflow step (see attachment) in Minutes. The token contains value 5. But not timeout appears after 5 Minutes (and more) waiting time in the related Step.

 

I'd tried it also with an constant timeout value of 2 Minutes, this  works a timeout is caused, but every 15 minutes instead of the 2 Minutes defined.

 

Could anyone tell me, what going  wrong here.

 

Rgds

Gerhard

 

 

3 REPLIES
Jim Esler
Honored Contributor
Solution

Re: PPM 7.5 SP6 Demand Management: Workflow Step Time out does not work

Your token is specified incorrectly. It should be [REQD.VP.COUNT_FOLLOW_UP].

 

The Workflow Timeout Reaper service is the one that acts on workflow step timeouts. It runs every 15 minutes, so you cannot have a timeout take effect in less time than that. The timeout will be acted upon the next time the reaper runs after the timer expires. A 5 minute timer will take effect somewhere between 5 and 20 minutes after the timer starts running.

Sascha_1
Member

Re: PPM 7.5 SP6 Demand Management: Workflow Step Time out does not work

Thank you Jim,

 

that explains why the timeout for the constant value of 2 Minutes appears every 15 Minutes. :smileyhappy:

 

Have you also a clue, why the token value does not work, when I define a token based value.

 

Rgds

Gerhard

Sascha_1
Member

Re: PPM 7.5 SP6 Demand Management: Workflow Step Time out does not work

Hi,

it is working now, I've used the wrong token format. :smileymad:

 

Gerhard

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