Re: PPM 7.5 SP6 Demand Management: Workflow Step Time out does not work
Your token is specified incorrectly. It should be [REQD.VP.COUNT_FOLLOW_UP].
The Workflow Timeout Reaper service is the one that acts on workflow step timeouts. It runs every 15 minutes, so you cannot have a timeout take effect in less time than that. The timeout will be acted upon the next time the reaper runs after the timer expires. A 5 minute timer will take effect somewhere between 5 and 20 minutes after the timer starts running.