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Notifications not getting fired from execution step

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Shravan Kathuri
Honored Contributor.

Notifications not getting fired from execution step

Hi ,

We are using PPM 8 SP2 in one of the instances. We have configured one notification in execution step of workflow. But it is not firing most of the times. We have observed that the tables "knta_notif_txn_parents","knta_notif_txn_columns" have not storing any information about the notification which is not firing. Can anyone tell me what could be the reason.
Why it is not storing in the above mentioned tables.

Thanks
Shravan.
6 REPLIES
Jim Esler
Acclaimed Contributor.

Re: Notifications not getting fired from execution step

You can use the Notification History Report to easily see what notifications were generated and who they were addressed to.

On the notification setup page, there is a check box for 'Don't send if obsolete'. If this box is checked, the notification will be suppressed if its conditions no longer apply. In your case, if the notification is for Eligible and the step is an automatic execution step, the notification would not be sent if the step is already executing when the notification generation process is run.
Shravan Kathuri
Honored Contributor.

Re: Notifications not getting fired from execution step

The notification report is not showing anything about this unfired notification and even we didn't check the check box in notifications tab. Sometimes the notification is firing and sometimes not.Is there any other way to check why it is not getting fired ( in database or in logs)
Jim Esler
Acclaimed Contributor.

Re: Notifications not getting fired from execution step

Post a snapshot of the Notification definition.
babuchsh
Regular Contributor.

Re: Notifications not getting fired from execution step

Hi,
We are also facing these same issue, has your issue got resolved.
Kindly share with us the solution.

thanks in advance
Surendra Poosar
Honored Contributor.

Re: Notifications not getting fired from execution step

Sharavan,

Are the remaining notification working?(like the notifications from decision steps).
In 8.02 view the Services Audit Page under the Admin TAB and check the Notification services and any other services which could interrupt the notifications.

Thanks
Surendra.
babuchsh
Regular Contributor.

Re: Notifications not getting fired from execution step

@Surendra

Can you please describe more on SERVICE WHICH COULD INTERRUPT THE NOTIFICATIONS as you mentioned in the post.

In our PPM 8.0 instance,we are having only 1 jvm, and mainly demand and deployment mgmt modules are used here.

So if we go ahead and disable the services related to other modules will this help.