I have been attempting to create a notification that includes a CC line for multiple recipients.
I do not want to include individuals by their email address or by creating a special security group for them,
is there a way to include all the recipients based on the request type (RT)? I have a field on a RT form that incorporates the multiple selection criteria to choose recipients. I created a notification on the workflow step for the RT and included a CC line that uses the [NOTIF.CC_USERS] token; however, the token never resolves anything on the CC line. Any help would be appreciated. Thanks.
Exactly what entity are you referring to when you ask - "What are you using in the "choose recipients" field; i.e. are you using Name or only email address."? Does this refer to the workflow Edit Recipient Type or the request type field token that the usernames are in?
Fixed....thanks to all. Ultimately, the token that I used was [REQ.P.CC_USERS]. After I ensured the token was CC_USERS in the form field and changed the Recipient Type to User ID the notification was sent to the multiple users in the field. Thanks again.