Project and Portfolio Management Practitioners Forum

Notification Error

Trusted Contributor.

Notification Error

We are on PPM 9.12.


Recently the application stopped sending out email notifications and then started again after a restart.


We are trying to find the root cause and noticed this error in the server log :


"ERROR server:ppmLightServiceListenerContainer-2:com.mercury.itg.core.jms.service.impl.ServiceMessageExecutionManagerImpl:2012/05/14-12:04:15.951 SGT: ID:34351-13369682558731: Notification Service is running past its critical runtime threshold(720min)."



Any idea what causes this?