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Not able to view Button "Reopen Request" in request form

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Prakash Kumar
Occasional Contributor

Not able to view Button "Reopen Request" in request form

I have specified valid workflow step as Reopen step in my Project workflow. The user has got required edit/cancel/delete privileges on the steps and request types, but still the Button "Reopen Request" is not visible.
Are there anything else to be checked? Please suggest!
9 REPLIES
Mike Ramberg
Super Collector

Re: Not able to view Button "Reopen Request" in request form

Have you cleared the server cache?
Prakash Kumar
Occasional Contributor

Re: Not able to view Button "Reopen Request" in request form

Yes, infact I restarted the machine also.
Vasily Aksenov
Esteemed Contributor

Re: Not able to view Button "Reopen Request" in request form

check in project details, status
Prakash Kumar
Occasional Contributor

Re: Not able to view Button "Reopen Request" in request form

I am checking in Project Details - Status Section. The "Reopen Request" button is not visible, although "Cancel Request" Button is visible.
Tim Brandish
Frequent Visitor

Re: Not able to view Button "Reopen Request" in request form

I have found that if you are not the creator of the request or an admin, you cannot reopen a request.
Prakash Kumar
Occasional Contributor

Re: Not able to view Button "Reopen Request" in request form

In that case, I login as user "admin" and the creator of that request.
Garry Meyer
Acclaimed Contributor

Re: Not able to view Button "Reopen Request" in request form

Have you added to user(s) to the Security tab of the Closed step of the workflow? That should make the button visible for that user.
Prakash Kumar
Occasional Contributor

Re: Not able to view Button "Reopen Request" in request form

Thanks, now I got it.
Prakash Kumar
Occasional Contributor

Re: Not able to view Button "Reopen Request" in request form

closed
//Add this to "OnDomLoad" event