I have a request we perfomed a step after that .I see an assigned user in the Approval details but when I enter to the request with that user he sees "No Avaialble Actions". He can no take any action. Do you have any idea why this is happened? It is defined in the Security type in that decision step.
There may be one of the following reasons for the issue.
1) Request got stuck on one of the execution step where nobody has the appropriate action. You can check the same by click on the Graphical View option of the request. Also you can check the error for the same by visiting the Transaction Details option. Both of the links you can see the bottom of the request.
2) Delete the Assigned user name again and save the request type. Reselect the Assigned user name and save the request type again.
The request is on the decision step, it is not stuck in execution I checked it already. But the assigned user is filled automatically with an execution step before this decision step and it also succeded. I can see the user on the Approval details and in the security tab of the decision step Assigned to user has been defined as a actionist.
There are two DB Column for each Field Type in PPM. One is Parameter and another is Visible_Parameter
In the function which is called by the execution step to fill the assigned user automatically, please check if you are putting the USER_ID of Assigned User in the Parameter column and User Name in the Visible_Parameter column.
Look at the entry in the knta_users table for the user specified in the Assigned To field. In particular, look at the hidden value for the user data field holding the DELEGATE_1 value. Is it a user id or does it hold some other kind of value (username, full name, etc)?