Valued contributor Celil Çiynekli, a Process & Quality Consultant based in Istanbul, recently sent me an excellent guide that details three models for integrating resource management for all of IT Operations using HP SM & HP PPM. I will be posting it here later this week (as well as our new information hub), and I am interested in hearing from you on this topic.
How has your organization tackled this challenge of managing integrated workloads of resources that handle both support (for applications, infrastructure, etc.) as well as projects? What works and what doesn't? What questions do you have about different resource management models? How big of a problem is it for your organization?