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MS Project Not responding when clicking HP PPM Center --> Send Workplan to PPM Center

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cat_gon
Respected Contributor.

MS Project Not responding when clicking HP PPM Center --> Send Workplan to PPM Center

Hi All,

 

We are trying to send a Workplan from MS PRoject to PPM, however everytime we are clicking on the Send Workplan to PPM Center or Open A Workplan from PPM Center, nothing happens.

 

No error meesage, it's just not responding.

 

We have recently upgraded from 7.5 to 9.12, after that this issue occurred.

 

Thanks.

 

Catherine

4 REPLIES
Etienne_Canaud
Outstanding Contributor.

Re: MS Project Not responding when clicking HP PPM Center --> Send Workplan to PPM Center

Hi Catherine,

 

- Did you uninstalled the old 7.5 version of the plugin and installed the new one? When you click on the "About" menu of the plugin, what version information is displayed ?

 

- Logs would help to diagnose the problem: Please enable them in the "User Preferences" menu of the plugin, reproduce the problem, and send us all the produced logs files (if you don't have this menu, you are running the 7.5 version of the plugin, so please uninstall it and install the one downloaded from PPM 9.12 Menu).

 

- What version of MSP are you running? 

 

Thanks,

Etienne.

cat_gon
Respected Contributor.

Re: MS Project Not responding when clicking HP PPM Center --> Send Workplan to PPM Center

Hi Ettienne,

 

Thanks for your attention.

 

1. Yes, after upgrade from 7.5 to 9.12, we have uninstalled the plugin and reinstall using 9.12 version.

I have attached in here the ppm plugin about and the msp.log after enabling the logging.

 

We are using MSP 2007 service pack 3.

 

We have all the pre-requites installed as well

 

-Microsoft .NET Framework version 3.5 or later
-Visual Studio Tools for Office (VSTO) version 3.0 for Microsoft Project 2007

 

 

Etienne_Canaud
Outstanding Contributor.

Re: MS Project Not responding when clicking HP PPM Center --> Send Workplan to PPM Center

Hi Catherine,

 

- There should be other files in the logs, not just msp.log. We need all the files.

 

- Did you try to click on the "Send work plan to PPM" menu during the capturing of logs that you sent?

 

- Last but not least, could you check that the PPM server listed in the plugin's "User Preferences" menu is the same as what you use for connecting to PPM in your web browser?

 

Thanks,

Etienne.

cat_gon
Respected Contributor.

Re: MS Project Not responding when clicking HP PPM Center --> Send Workplan to PPM Center

Hi Ettienne,

 

Thanks for your attention on this.

 

Support has provided us the Plugin that is for version 9.14 and it worked.

 

They said that there must have been some issues in the 9.12 version.

 

Thanks.

 

Catherine