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LDAP timeout?

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AlfredoMonasi
Honored Contributor.

LDAP timeout?

Hi everyone,

 

There is some kind of timeout session between PPM and LDAP or something similar to the timeout session of PPM? We are having some issues with users using LDAP authentification method. Users can log into the system, but time to time when they are trying to create a project, at the moment they sendthe project ,they are force to log again into PPM and after that a "500 unknown server error" appears.

 

Regards,

Alfredo

2 REPLIES
Mohit_Agrawal
Outstanding Contributor.

Re: LDAP timeout?

Hi..
I think your error is related to the bug that has been fixed by HP.


QCCR1L40918 PPM returns "Error 500" when submitting requests os some types


http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_QCCR1L40918


There is a hotfix available for this issue and you could submit a new incident to HP PPM Support to request it.

Regards,
Mohit

AlfredoMonasi
Honored Contributor.

Re: LDAP timeout?

Hi Mohit,

 

Thanks for your answer, this might be the reason. Currently this is happening on a 9.22 environment but in HP Support says it only hapens on 8.xx and 9.10 version. Do you know if this version is affected also?

 

Regards,

 

Alfredo