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KNTA_10023 error when migrating

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PPMRam
Super Contributor.

KNTA_10023 error when migrating

Hi,

 

We are getting an error when trying to exctracting the objects as below:

 

 

Writing content bundle:An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)
Exception Correlation: GUID=D7595673-17CE-24C5-2E9D-9941028B6E5E
Generated Time=2013/05/15-08:58:44.441 GMT
Server Node Name: server1
Java stack trace:
An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)
Exception Correlation: GUID=D7595673-17CE-24C5-2E9D-9941028B6E5E
Generated Time=2013/05/15-08:58:44.441 GMT
Server Node Name: server1
nested detail:Unable to find valid temp file name.
An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)
Exception Correlation: GUID=D7595673-17CE-24C5-2E9D-9941028B6E5E
Generated Time=2013/05/15-08:58:44.441 GMT
Server Node Name: server1
        at com.kintana.mig.server.ExtractTransactionImpl.writeContentBundle(ExtractTransactionImpl.java:294)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at com.kintana.rmi.MethodInvoker.run(MethodInvoker.java:86)
        at com.kintana.rmi.util.ThreadPool$WorkerThread.run(ThreadPool.java:276)
Extraction failed

 

 

Can any one help on this issue.

 

 

Thanks

Ram

4 REPLIES
knsub
Super Contributor.
Solution

Re: KNTA_10023 error when migrating

Hello Ram,

 

Take a backup and remove the files from the temporary file location, which is set in the server.conf with the following parameter:
com.kintana.core.server.TEMP_DIR

The TEMP_DIR would be [PPM_HOME]\logs\temp directory.

 

After this, the migration should work again.

 

Hope this helps.

 

Thanks,

Subash

PPMRam
Super Contributor.

Re: KNTA_10023 error when migrating

Hi Subash,

 

Is it required to stop the application for mentioned suggestion or not?

 

Thanks

Ram

knsub
Super Contributor.

Re: KNTA_10023 error when migrating

Hello Ram,

 

We dont have to stop the application for performing these actions.

 

Please let me know how it goes.

 

Thanks,

Subash

PPMRam
Super Contributor.

Re: KNTA_10023 error when migrating

Hello Subash,

 

 

Thanks a lot. It is working fine now.......

 

 

Thanks,

Ram