When step 1 of your workflow exits with the Succeeded transition, both steps [2. New] and [11. Cancel Defect] are enabled. When the Open button is clicked for step 2, step [3. Open] is enabled and you will see the Assigned button. Step 11 is still enabled and will remain enabled until the request closes.
Surprisingly, now suddenly I am dont have any action buttons enabled. Please find attached snap. I created this request just now, so it should have action buttons, isn't it? I haven't changed anything.
(Just FYI - I could see the defect got created in QC as well. We have PPM and QC integration enabled.)
Anything that is missing that I am not understanding here?
Please show us the corresponding graphical view. This will show us what steps have been transversed and give us more information to answer your question.
FYI.. on the error message you received in the earlier posts. Is it possible that someone was in the QC Defect when you tried to update the PPM Defect? When a user in in the QC Defect, it locks the database record and prevents PPM from committing the updates to QC.
Go to the bottom of the Status section of the request display. Click the link labeled Approval Details. This will tell you who has access to every enabled step. If security is set to a security group, the group name will be a link that will list all members of the group.
Ohh my goodness!!! When I searched the same defect request (snap in earlier post) with NO action button, has now action buttons???
What is happening? Please help me in understanding such magic.
Yesterday, I saw the same request number and it had no action buttons. However when I am looking at it now, it has got desired action buttons. How that is possible? (see snap of same defect request attached.)