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Invalid username/password (Service Manager - PPM Integration )

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Victoria Stefan
Super Contributor.

Invalid username/password (Service Manager - PPM Integration )

Hi All,

Integrating SM 7.10 and PPM 7.5 SP4 via MAC I have login errors trying to import requests in PPM.
It seems that PPM user in serviceManager-adapter.settings is not correct (Service Manager Adapter Sender Properties):

userName=admin
password=admin

If I use the:

- Default admin user I have error: "Invalid username/password. Logon denied. (KNTA-10012)"

- LDAP user user with clear text password the error is "java.lang.RuntimeException: bad cipher text"

- LDAP user with encrypted password: java.lang.RuntimeException: not a radix85 character: #

In table KNTA_LOGON_ATTEMPTS user name is correct, SUCCESS_FLAG "N", CLIENT_ADDRESS 127.0.0.1. FAILURE_MESSAGE_NAME for admin user is INVALID_USER_OR_PASSWORD for ldap user is empty.

See the logs in the attached file.

I will be very thankful if somebody can help

Best Regards,

Victoria
4 REPLIES
koya
Super Contributor.

Re: Invalid username/password (Service Manager - PPM Integration )

You have to put the encrypted password(Use kEncrypt.sh) in CDATA section of the service manager settings file to be authenticated correctly.

Victoria Stefan
Super Contributor.

Re: Invalid username/password (Service Manager - PPM Integration )

Thak you very much for your response. The authentication is possible with encrypted pasword using kEncrypt.sh and putting the password in CDATA section without special characters like #!#
Miguel Calderon
Trusted Contributor.

Re: Invalid username/password (Service Manager - PPM Integration )

Hi Victoria

i'am tryin to integrate PPM-SM but i have problem with the setting files, can you please review this files and tell me what i'am doing wrong!
Dipu.rhythm
Frequent Contributor.

Re: Invalid username/password (Service Manager - PPM Integration )

Hey Guys

Anybody tried Bi-Directional Integration?
PPM->SM is not getting updated. Does not show any error
Thanks
Dipu