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Incident Request Creation issue after upgrade to PPM 8.02

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Manash
Occasional Advisor

Incident Request Creation issue after upgrade to PPM 8.02

Hi,

I am getting below error while trying to create a new incident request on HP PPM after upgrading from 7.5 to 8.02. Does anyone have a solution? But a new request gets created if I copy an existing request. Thanks.

An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)

Exception Correlation: GUID=70E2647B-4FD1-0D70-8E4B-DF5D36BB5906
Generated Time=2010/11/04-02:18:31.545 CDT
Server Node Name: CNETAPP01
at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:884)
at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1276)
at com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:40)
at com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:49)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
at com.kintana.core.web.filter.PerformanceFilter.applyFilter(PerformanceFilter.java:57)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
Caused by: org.apache.jasper.JasperException: Index: 9, Size: 9
at com.mercury.itg.servlet.ActionMonitorFilter.doFilter(ActionMonitorFilter.java:82)
at com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:79)
at com.kintana.core.web.filter.security.SecurityValidationFilter.doFilter(SecurityValidationFilter.java:36)
at com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:85)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
at com.kintana.core.web.filter.MLUFilter.applyFilter(MLUFilter.java:83)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:814)
... 6 more

Filtered Out 26 Stack Trace Lines.
JSESSIONID=6D9573DF9BD62B828DD1CE3E444F5FB6.CNETAPP01,USERNAME=manpradhan server:TP-Processor3:com.kintana.web:2010/11/04-03:18:31.748 EDT: An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)

Exception Correlation: GUID=70E2647B-4FD1-0D70-8E4B-DF5D36BB5906
Generated Time=2010/11/04-02:18:31.545 CDT
Server Node Name: CNETAPP01
nested detail:Index: 9, Size: 9
2 REPLIES
hyllplan
Frequent Visitor

Re: Incident Request Creation issue after upgrade to PPM 8.02

Hi,
I can see "MLU" in the error stack trace. Do you have additional languages besides english?
Johan
Manash
Occasional Advisor

Re: Incident Request Creation issue after upgrade to PPM 8.02

No, we do not have another language other than English. In fact we could resolve the issue by re-applying the 8.02 patch. Seems like we did not apply the patch correctly first time. Thanks for your help.
//Add this to "OnDomLoad" event