Project and Portfolio Management Practitioners Forum
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If Resources has two hat; Service Resolution & Project Task

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Celil
Acclaimed Contributor.

If Resources has two hat; Service Resolution & Project Task

Hi All,

 

  1. Is there anybody that resources has two hat; Service Resolution & Project Task ?
  2. If so, how could you plan your resources ?
  3. Do you have any integration between project management system and service management system to get resource load ?

 

 

Celil

IT Governance Professional
& PPM Solution Architect
1 REPLY
Erik Cole
Acclaimed Contributor.

Re: If Resources has two hat; Service Resolution & Project Task

We're using staffing profiles connected to assets (asset = a supported software item, like an SAP module etc) to forecast and log actuals to support activities.