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I am not able to move request from one step to another via backend.

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Shiwan
Super Collector

I am not able to move request from one step to another via backend.

Hi

 

We are using one OOB procedure in PPM 7.5 i.e. itg.kcrt_request_util.move_request_workflow. This procedure is used to move workflow from one step to another.

 

Till Thursday 19-01-2012, it was working fine for me and other team members too but today when I used it,it was not giving required results(not moving workflow step from one step to another).

 

My interface table is getting updated when I run this procedure but interface table is not updating to its respective table.

 

Please advise if anyone faced this issue before.

 

Thanks,
Shiwan

1 REPLY
Utkarsh_Mishra
Honored Contributor

Re: I am not able to move request from one step to another via backend.

Try to recompile the package, many time it happens but genreally on system restart or recompilation resolves the issue.

 

Also check the "KNTA_INTERFACE_ERRORS" table entires; these may give you exact root cause.

 

Or you can also try to use command "ksc_move_request_workflow"; in case issue still persists

Cheers..
Utkarsh Mishra

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