When we moved a request, the time that is logged in the Status tab is 3 hours ahead. We checked the application server and the hour is correct. What else should I check, do you have any idea how we can fix the time?
The Time that is logged in the status tab is taken by the database. Your application and database servers might be at different locations.
Just run SELCT SYSDATE FROM DUAL against the databse...and see if there is 3 hours difference between application server and DB server times..
::Please mark KUDOS and ACCEPT as solution, if this resolves your query..
Check the time on your DB server.