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HP PPM Time sheets issue with action buttons

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Token
Occasional Advisor

HP PPM Time sheets issue with action buttons

Very much speicifc to a particular user account. When I click on rework / approve / reject, no action is performed and the page doesn't refresh too. Could you please let me know why this is happening and how to resolve this? Any delegate added to my time sheets is able to act upon it. I also can login through other user id on my machine and I se the issue doesn't occur

6 REPLIES
Celil
Esteemed Contributor

Re: HP PPM Time sheets issue with action buttons

Hi,

 

It seems to be PPM or IE is confused. Please try these 3 way respectively;

  1. clear ppm cach, ppm temp directory, if it possible restart ppm. clear all IE history, cookie, form data etc. Then close and reopen IE and try again.
  2. open ppm in a different browsers (chrome,firefox etc) and try again.
  3. from workbench, take all access grants and licenses of user back, save and close. Then reopen user page, re-give all appropriate access grants, save and close. Then try again.

PS: If the post resolves your issue, please click KUDOS star icon and mark it as Accepted Solution.

Celil

IT Governance Professional
& PPM Solution Architect
Token
Occasional Advisor

Re: HP PPM Time sheets issue with action buttons

Hi, 

 

I have tried all these and nothing worked.

 

Thanks!

 

merves
Occasional Advisor

Re: HP PPM Time sheets issue with action buttons

I have same problem. Did you solve it?
Utkarsh_Mishra
Honored Contributor

Re: HP PPM Time sheets issue with action buttons

First save the timesheet and then try again.

 

Similar issue is observed for us for delegates, but when we save the timesheet ans then try agina then it works.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
nagarajubelidh
Acclaimed Contributor

Re: HP PPM Time sheets issue with action buttons

Hi All,

We have the same problem For a particular user even though Rework button is clicked nothing is happening.. I have tried all the above steps still did not solve my problem.

Did any one solved it?

Thanks,
Nag
Santosh_M
Acclaimed Contributor

Re: HP PPM Time sheets issue with action buttons

HP Solution:

 

Steps:
1. Navigate to Open -> Administration -> Edit My profile
2. Check mark the option 'Bring back all warning messages' and click on done.

//Add this to "OnDomLoad" event