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HP PPM 7.5/SP4: Demand Request Resize and Scroll Bar

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JayElBee
Trusted Contributor.

HP PPM 7.5/SP4: Demand Request Resize and Scroll Bar

There are times when certain demand requests will resize and go past the right part of the screen, necessitating the use of the horizontal scroll bar to see the whole request.

PPM support says that it is likely the request layout. However, the problem is not consistently reproducible. Two different users will look at the same request number, and only one of them will have the problem. It happens with multiple request types.

Does anyone have any idea what causes this anomaly? Though it is not preventing our urers from working, it drives them NUTS. :-)

Please accept, in advance, my grateful thanks for any help or guidance.

J
2 REPLIES
Mahen M
Acclaimed Contributor.

Re: HP PPM 7.5/SP4: Demand Request Resize and Scroll Bar

Can you attach the problamatic Requests Screen Shot?

Also the specific User is seeing the problem in all the Requests?

Run the query for the 2 users in the 'prodpitg.knta_user_profiles_v' view and compare the values and les me know the results.

Regards,
Mahendran M
pdhawan
Trusted Contributor.

Re: HP PPM 7.5/SP4: Demand Request Resize and Scroll Bar

Hi Jay,

This is a known issue and I guess has been fixed in sp 5. This is ussually with requests that have table components. Also, SP also encounter this issue.

There is one-off available for this as well if you dont want to upgrade and you need to get in touch with HP support for that.

Thanks,