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Getting an error while deleting the request

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PPMRam
Super Contributor.

Getting an error while deleting the request

Hello All,

 

Could you please anyone help out on the below error. The error is occurring when I try to delete the request from front end which is at Not Submitted Status.

 

Message not found (RI_REFERENCES_EXISTS). (KNTA-10451)

Exception Correlation: GUID=71B61374-2B6D-CA31-F09F-D86AAD6A30A8
Generated Time=2014/07/02-09:11:20.049 GMT
Server Node Name: server2

3 REPLIES
Etienne_Canaud
Outstanding Contributor.

Re: Getting an error while deleting the request

Hi,

 

I can see two errors here:

 

1) Looks like some references to this request exist, which prevent this request to be deleted. Delete the references to this request, and then you should be able to delete it.

 

2) While trying to display an informative error message, PPM cannot find the message to display and then displays this quite unhelpful error. I don't know why this error occurs.

 

What is your PPM version?

 

 

PPMRam
Super Contributor.

Re: Getting an error while deleting the request

Hello Canaud,

 

Thanks for your reply

 

I have deleted the attachments in references section even though getting the error. Our PPM version is 8.02.

 

Thanks

Etienne_Canaud
Outstanding Contributor.

Re: Getting an error while deleting the request

Hi,

 

Sorry because my previous answer was misleading. 

 

The problem is not that the request to delete has references, it is that other requests have references pointing to the request you want to delete. Delete these references in other requests first.