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Getting Socket Closed when executing step in PPM Workbench

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richyfree41
New Member.

Getting Socket Closed when executing step in PPM Workbench

Getting Socket Closed when executing step in PPM Workbench.

 

Error:

Socket closed; nested exception is

                            java.net.SocketException: Socket closed

 

Basically the Workbench freezes the dynamic update and I have to close PPM; login; launch Workbench; enter PPM Number to see the results of the executed step.

 

If this has any bearing on this issue:

I am the only user on our team getting this error and only one with Windows 7 and IE 8.

Other team members using XP and IE7.

 

Attaching screenprint of error pop up window.

 

My Workstation:

Notebook: HP ProBook 6450b

OS: Windows 7 Professional 32 bit

Memory: 4 GB

Java: jre6

Browsers with issue: IE 8.0.7600.16385CO; Firefox 4.0.1

PPM Version: 7.5.0 SP6

 

7 REPLIES
Utkarsh_Mishra
Acclaimed Contributor.

Re: Getting Socket Closed when executing step in PPM Workbench

The snapshot error comes when every your Workbench session is opened and the server gets down.

 

To exectly get the error details, kindly enable the JAVA console window from your control-pannel; this will give you the exact root cause.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
Jason Nichols K
Acclaimed Contributor.

Re: Getting Socket Closed when executing step in PPM Workbench

Neither IE 8, not Firefox 4 are certified to work with PPM 7.5.  It wasn't until SP1 for PPM 8 that IE 8 was certified.

Jim Esler
Acclaimed Contributor.

Re: Getting Socket Closed when executing step in PPM Workbench

Support for Internet Explorer 8 was included in 7.5 SP5.

chateau_1
Trusted Contributor.

Re: Getting Socket Closed when executing step in PPM Workbench

Does anybody know the answer to this? I've recently been getting this error a lot too.  I'm on XP and IE7.  Never happened before till recently.  And yes, whenever I made a change and tried to save it, it always hung

Jim Esler
Acclaimed Contributor.

Re: Getting Socket Closed when executing step in PPM Workbench

Are any log messages being recorded in the server log file when this occurs?

Celil
Acclaimed Contributor.

Re: Getting Socket Closed when executing step in PPM Workbench

Did you look your firewall settings. Firewall can close socket connection, then workbench suppose the server is down.

 

Celil

Celil

IT Governance Professional
& PPM Solution Architect
chateau_1
Trusted Contributor.

Re: Getting Socket Closed when executing step in PPM Workbench

It hasn't happened this week yet.  But the workbench opens when I open it on my desktop.  I haven't taken a look at the log yet.