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Financial Summary issue

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Deepak Bhattad
Regular Collector

Financial Summary issue

Hello,

 

A couple of our PPM users have been facing a strange issue since yesterday.

 

We are on version 8.02. The user when trying to manully update the financial summary with numbers and saving it gets a Stack Trace Error.

 

The server log for the issue is as below:

 

Any help or thoughts in this regard is highly appreciable.

 

JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST: An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)

Exception Correlation: GUID=CC689609-3787-1070-D785-84336758956A
Generated Time=2013/02/18-23:24:59.980 EST
Server Node Name: MercuryITGPRD2
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST: nested detail:javax.naming.NameNotFoundException: ConnectionFactory
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:


JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST: An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)

Exception Correlation: GUID=CC689609-3787-1070-D785-84336758956A
Generated Time=2013/02/18-23:24:59.980 EST
Server Node Name: MercuryITGPRD2
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.mercury.itg.common.web.ITGExceptionHandler.execute(ITGExceptionHandler.java:123)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.mercury.itg.common.web.PortletTilesRequestProcessor.process(PortletTilesRequestProcessor.java:53)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.mercury.itg.servlet.ActionMonitorFilter.doFilter(ActionMonitorFilter.java:82)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:79)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.MLUFilter.applyFilter(MLUFilter.java:110)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.stinger.ValidationFilter.applyFilter(ValidationFilter.java:93)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.stinger.ValidationFilter.doFilter(ValidationFilter.java:66)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:85)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:825)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1318)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:40)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.980 EST:  at com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:49)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST: Caused by: java.lang.RuntimeException: javax.naming.NameNotFoundException: ConnectionFactory
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  at com.mercury.itg.core.jms.JmsConnectionFactoryProxy.createConnection(JmsConnectionFactoryProxy.java:28)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  at com.mercury.itg.fm.service.impl.FMServiceImpl.saveForecastActual(FMServiceImpl.java:1028)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  at com.mercury.itg.fm.web.SaveForecastActualDelegate.processRequest(SaveForecastActualDelegate.java:67)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  at com.mercury.itg.fm.web.SaveForecastActualAction.doSave(SaveForecastActualAction.java:94)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  at com.mercury.itg.fm.web.SaveForecastActualAction.doExecute(SaveForecastActualAction.java:76)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  at com.mercury.itg.common.web.BaseAction.execute(BaseAction.java:162)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  ... 14 more
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST: Caused by: javax.naming.NameNotFoundException: ConnectionFactory
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  at com.mercury.itg.core.jms.JmsConnectionFactoryProxy.createConnection(JmsConnectionFactoryProxy.java:23)
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:  ... 19 more
JSESSIONID=36B4071C952C9DAACC730189FF612A20.MercuryITGPRD2,USERNAME=Q765908 server:TP-Processor18:SystemErr:2013/02/18-23:24:59.996 EST:
 Filtered Out 194 Stack Trace Lines.

2 REPLIES
dlinetsk
Member

Re: Financial Summary issue

Can they replicate the problem all the time - or the problem is random? Looks like a connection issue rather then PPM error... Please test if you are get the same error every time on the same request/other requests.
Deepak Bhattad
Regular Collector
Solution

Re: Financial Summary issue

tGot a response from the support team  - This it seems is a cache issue and you either need to clear the cache or restart the server.

 

Restarting the server did the trick though I m not really convinced about this resolution.

 

There needs to be calrity on why this occurs in the very first place and how can PPM system itself take care rather than we restarting the services every time.

 

Regards,

Deepak

//Add this to "OnDomLoad" event