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Export to PDF is not working on drill down portlet

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roms_support
Valued Contributor.

Export to PDF is not working on drill down portlet

Export to PDF is working on other regular portlets/dashboard but not if the portlet goes to drill down portlet.

We are receiving "Exception in converter. The document had no pages." error.

 

The following line were already added in the server.conf

com.kintana.core.server.PAGE_PDF_EXPORT_DISABLED=false
com.kintana.core.server.dashboard.PDF-URL=http://localhost:8181
com.kintana.core.server.dashboard.Non-SSL-Port=8181

 

Any solution for this?

 

Thanks.

9 REPLIES
randull
HPE Expert

Re: Export to PDF is not working on drill down portlet

This document should help you to fix your issue :)

http://support.openview.hp.com/selfsolve/document/KM498092

Best regards,
Randall

-- Remember to give Kudos to answers! (click the KUDOS star)
"If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
d4y4n4
Honored Contributor.

Re: Export to PDF is not working on drill down portlet

Hi,


Few questions:

1. Was this working before? If it was, what's changed?
2. Is this only happening when you drill down into the detail Portlet?
3. Could you please try unchecking the "Open PDF document In browser window" to see if it works?
4. What is the browser version?
5. Do you get the same error when using another browser (e.g. Firefox)?


7. Do you use HTTPS?
8. Do you have any web server enable?

If you dont, the WEB_SERVER parameter has to be removed from the server conf :

1. Open the server.conf file.
2. Search for the parameter: WEB_SERVER
3. Delete this parameter.
4. Save the server.conf file.
5. Stop the PPM Instance.
6. Go to a command window.
7. Run the following file from b in kUpdateHtml.sh
8. Start the PPM instance.

After performing the above steps, please try to export to PDF.
If it does not work, open the Workbench and go to: Sys Admin < Server Tool < 'Server Configuration Report' in the drop down list, and press Submit. This report will list all the server configuration parameters. Check and make sure that the WEB_SERVER parameter cannot be found. If it is still there, please double check the server.conf file and go through the above steps again. If the parameter is not listed in the server configuration report, but it is still not possible to export to PDF, please contact HP Technical Support for further assistance.

NOTE: If using HTTPS the following parameter has to be added to the server.conf file in order to successfully generate PDF files:

com.kintana.core.server.dashboard.PDF_URL=http://localhost:

After adding this parameter to the server.conf file, please perform steps 5 through 8 above.

d4y4n4
Honored Contributor.

Re: Export to PDF is not working on drill down portlet

These parameters do not seem to be correct

com.kintana.core.server.dashboard.PDF-URL=http://localhost:8181
com.kintana.core.server.dashboard.Non-SSL-Port=8181


Check the format, you have "PDF-URL" and it should be PDF_URL

Regards,
Dayana Campos
roms_support
Valued Contributor.

Re: Export to PDF is not working on drill down portlet

Please see my reply below:

 

1. Was this working before? If it was, what's changed?

-- The drill down is a new portlet and we don't have any basis if it is working before or not.

 

2. Is this only happening when you drill down into the detail Portlet?

-- Yup this is only happening with a drill down portlet. Creating those portlets without using drill down in a new page works perfectly. Using a drill down is essential for the convenience of the users. Other portlets/dashboards are working fine.

 

3. Could you please try unchecking the "Open PDF document In browser window" to see if it works?

-- Not working

 

4. What is the browser version?

-- IE 9 and Firefox 16.0.1

 

5. Do you get the same error when using another browser (e.g. Firefox)?

-- Yes

 

7. Do you use HTTPS?

-- Yes, we use HTTPS

 

8. Do you have any web server enable?

-- Yes, web server is enable and we are using it.

 

Thanks

roms_support
Valued Contributor.

Re: Export to PDF is not working on drill down portlet

"PDF-URL" is a default value/parameter in Administration Console. For testing I've tried  "PDF_URL" but still not working.

 

Thanks.

 

roms_support
Valued Contributor.

Re: Export to PDF is not working on drill down portlet

Hi Randull,

Can you forward that document? I can't open the link.

Thanks,
Chona
randull
HPE Expert

Re: Export to PDF is not working on drill down portlet

Hi Chona,

This is basically what the document said:

Cause


When using https, this parameter causes the issue.

com.kintana.core.server.WEB_SERVER=APACHE





Fix


The following parameters should be set in order to support HTTPS + PDF:

· com.kintana.core.server.dashboard.PDF-URL=localhost

· com.kintana.core.server.dashboard.Non-SSL-Port=<opened port for http+localhost>

Make sure that this port is actually opened for HTTP + localhost.

Comment/remove the following parameter:

· com.kintana.core.server.WEB_SERVER=APACHE

Please let me know if that helps.

Best regards,
Randall

-- Remember to give Kudos to answers! (click the KUDOS star)
"If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
Oscar_Pereira
Honored Contributor.

Re: Export to PDF is not working on drill down portlet

Hello,

 

Just a general comment on regards this parameter:

 

com.kintana.core.server.WEB_SERVER

 

This parameter should not be use in version 7.5, 8.0 and 9.1    It has being deprecated a long time ago.

 

Regards

Oscar Pereira

roms_support
Valued Contributor.

Re: Export to PDF is not working on drill down portlet

Export to PDF is working perfectly fine on a regular dashboard/portlets. The issue happens only on detailed drill down portlets.

 

If these portlets was added without the drill-down, the export to pdf was ok.