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Error while opeing the Financial Summary in HP PPM 8.02

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Utkarsh_Mishra
Acclaimed Contributor.

Error while opeing the Financial Summary in HP PPM 8.02

Hello Everyone,

 

I am getting below error when any Portfolio user is trying to open the Fiancial Summary.

 

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An Error has Occurred
 
An unknown exception has occurred. Please reload the page you were editing and try again.
The following is a stack trace of the exception:

com.kintana.core.server.RuntimeBaseException:

An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)

Exception Correlation: GUID=BF13F84D-65F6-8D86-3BD0-F34EB56C72C6
Generated Time=2011/07/05-04:48:20.150 MDT
Server Node Name: itgtst

 

 

+++++++++++++++++++++++++++

SERVER LOGS

 

JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.629 MDT: An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)

Exception Correlation: GUID=44DA216F-D3D0-E69D-06CD-23C0ED4CF885
Generated Time=2011/06/30-06:30:35.626 MDT
Server Node Name: itgtst
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.630 MDT:     at com.mercury.itg.common.web.ITGExceptionHandler.execute(ITGExceptionHandler.java:123)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.630 MDT:     at com.mercury.itg.common.web.PortletTilesRequestProcessor.process(PortletTilesRequestProcessor.java:53)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.631 MDT:     at com.mercury.itg.servlet.ActionMonitorFilter.doFilter(ActionMonitorFilter.java:82)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.631 MDT:     at com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:79)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.632 MDT:     at com.kintana.core.web.filter.MLUFilter.applyFilter(MLUFilter.java:110)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.632 MDT:     at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.632 MDT:     at com.kintana.core.web.filter.stinger.ValidationFilter.applyFilter(ValidationFilter.java:93)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.633 MDT:     at com.kintana.core.web.filter.stinger.ValidationFilter.doFilter(ValidationFilter.java:66)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.633 MDT:     at com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:85)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.634 MDT:     at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.634 MDT:     at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:825)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.635 MDT:     at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1318)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.635 MDT:     at com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:40)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.635 MDT:     at com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:49)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.636 MDT:     at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.636 MDT: Caused by: java.lang.RuntimeException: An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)

Exception Correlation: GUID=E2F025A6-8336-2812-14A2-1861E7EDD0FE
Generated Time=2011/06/30-06:30:35.625 MDT
Server Node Name: itgtst
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.637 MDT:     at com.mercury.itg.fm.security.FSSecurityManager.isUserOfActiveEntity(FSSecurityManager.java:481)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.637 MDT:     at com.mercury.itg.fm.security.FSSecurityManager.canEditFSInternal(FSSecurityManager.java:757)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.638 MDT:     at com.mercury.itg.fm.security.FSSecurityManager.canEditFS(FSSecurityManager.java:733)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.638 MDT:     at com.mercury.itg.fm.service.impl.FMServiceImpl.loadFinancialSummary(FMServiceImpl.java:3285)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.638 MDT:     at com.mercury.itg.fm.web.FinancialSummaryAction.loadFinancialSummary(FinancialSummaryAction.java:309)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.639 MDT:     at com.mercury.itg.fm.web.FinancialSummaryAction.doExecute(FinancialSummaryAction.java:138)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.639 MDT:     at com.mercury.itg.common.web.BaseAction.execute(BaseAction.java:162)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.640 MDT:     ... 14 more
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.640 MDT: Caused by: An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)

Exception Correlation: GUID=E2F025A6-8336-2812-14A2-1861E7EDD0FE
Generated Time=2011/06/30-06:30:35.625 MDT
Server Node Name: itgtst
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.640 MDT:     at com.mercury.itg.dm.service.DemandService.getRequests(DemandService.java:150)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.641 MDT:     at com.mercury.itg.fm.security.FSSecurityManager.isUserOfActiveEntity(FSSecurityManager.java:461)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.641 MDT:     ... 20 more
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.642 MDT: Caused by: java.lang.Exception: Error in exportRequest DATE_PARSE_ERROR: 22-JUN-11
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.642 MDT:     at com.mercury.itg.dm.service.ReadOperation.exportRequest(ReadOperation.java:166)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.643 MDT:     at com.mercury.itg.dm.service.ReadOperation.bulkRead(ReadOperation.java:67)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.643 MDT:     at com.mercury.itg.dm.service.DemandService.getRequests(DemandService.java:147)
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.643 MDT:     ... 21 more
JSESSIONID=728F684D06C035906B9DC006B519A900.itgtst,USERNAME=suzkynor server:http-0.0.0.0-9090-Processor23:SystemErr:2011/06/30-06:30:35.644 MDT:
    Filtered Out 219 Stack Trace Lines.

 

 

+++++++++++++++++++++++++++

***********************************************************************************************************

 

Here we have set “Edit Costs on Financial Summary” to the PPM users, and  in the “Configure access” section of the Financial Summaries also user are added and having View/Edit access. Still this error is coming.

 

But when we grant  “Edit Costs on All Financial Summaries” access grant then users are able to view/edit the financial summaries.

 

Has anyone come accross such error.

 

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
5 REPLIES
Cat_2
Super Contributor.

Re: Error while opeing the Financial Summary in HP PPM 8.02

I have not seen this particular form of the error, but we have issues where in order for a user to edit the financial summary on a proposal they have to have the 'edit costs on all financial summaries' permission even if they were already shown as a user on there. Well, we did have that issue, I'm not sure if that has been cleared up in SP3.

 

Do you have to restart the application to clear this error? When we get ones like this we usually have to.

Utkarsh_Mishra
Acclaimed Contributor.

Re: Error while opeing the Financial Summary in HP PPM 8.02

Hi Cat,

 

Here every thing was working fine, then all of a sudden this issue start occuring.

 

Currently I am comparing the DB with the backup one. 

 

In my case even the RESTART is also not working.. :(

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
Cat_2
Super Contributor.

Re: Error while opeing the Financial Summary in HP PPM 8.02

Sequence caching in the DB can be problematic if backups/restores are not done properly. You might have you DBA check those.

 

Have you turned on any additional logging? Do you have a dev/test environment and does the behavior occur there as well if so? The error messages are pretty general.

Utkarsh_Mishra
Acclaimed Contributor.

Re: Error while opeing the Financial Summary in HP PPM 8.02

Well, I have refreshed the TEST environment with the Production data. Now there also this issue is occuring.

 

One interesting thing is, that only at some specific "Request Status" this issue is comming; whereas at other status users are able to open the FS.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
Utkarsh_Mishra
Acclaimed Contributor.
Solution

Re: Error while opeing the Financial Summary in HP PPM 8.02

Finally the issue got resolved...

 

Resolution:

 

In log I found this entry:

 

"Error in exportRequest DATE_PARSE_ERROR: 22-JUN-11"

 

This was due to one of the field contians corrupt data, on removing the data from that filed.. the Financail summary was getting opened properly.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)