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Error while moving to next step.

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Jyotir ++
Super Contributor.

Error while moving to next step.

Hi ,

facing starnge issu while moving request to next step, getting this error "com.kintana.core.field.bean.SectionField".

Please suggest. Thanks in Advance.
6 REPLIES
Nisha Kurien
Honored Contributor.

Re: Error while moving to next step.

Try running the cachemanager or if that doesn't work, restart the PPM instance.

In addition, check the log file to see if any more information is present. Copy and paste the contents of the log file. That'll help in troubleshooting.
Jyotir ++
Super Contributor.

Re: Error while moving to next step.

Hi Nisha,

Tried both cache clear and bounce, no luck,

Not able to see any log with this regard.
Nisha Kurien
Honored Contributor.

Re: Error while moving to next step.

Are there any rules? Which version of PPM do you use? .. 7.5 has advanced rules, could cause potential issues.
Jyotir ++
Super Contributor.

Re: Error while moving to next step.

Yes, there are rule. we are using few of Advance Rules as well.
Nisha Kurien
Honored Contributor.

Re: Error while moving to next step.

ok try to disable all the rules. Create a new request and try to move it to the next step. See if you get the same error message. If no, then the advanced rules could be causing the error. Let me know how this goes.
Jyotir ++
Super Contributor.

Re: Error while moving to next step.

Hi Nisha,

I disabled all the rule but still getting same issue. when i changed the behavior of One rule form 'Before transition' to before save. it was moving correctly. the strange thing is rule is still disabled.

Please suggest.