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Error while moving the Project

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Peter Zehrer
Super Contributor.

Error while moving the Project

Hi,

 

I am getting an error message attached while moving the project from one status to other. Please see the attachment.

 

Thanks,

Vamsee.

13 REPLIES
Jason Nichols K
Acclaimed Contributor.

Re: Error while moving the Project

Peter,

 

That error message is pretty generic.  Can you post what's put into the serverLog.txt file when this error occurs?  Also, can you post what you are doing to "move" the project from one step to another? 

 

Jason

Peter Zehrer
Super Contributor.

Re: Error while moving the Project

Hi Jason,

 

I am tryuing to move the project from one status to another by clicking on the action button in the Request form. Their is an Execution step before it moves to the desired status.

 

Below is the message in the server log file.


server:Notification Service:com.kintana.core.notifications:2012/03/05-06:49:24.425 CST: IO Exception:
server:Notification Service:com.kintana.core.notifications:2012/03/05-06:49:24.425 CST: java.net.ConnectException: Connection refused: connect
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
 at java.net.Socket.connect(Socket.java:519)
 at java.net.Socket.connect(Socket.java:469)
 at java.net.Socket.<init>(Socket.java:366)
 at java.net.Socket.<init>(Socket.java:309)
 at com.kintana.core.net.SMTPClient.sendMessage(SMTPClient.java:300)
 at com.kintana.core.server.EmailNotificationAgent.sendEmailImmediateOnly(EmailNotificationAgent.java:795)
 at com.kintana.core.server.EmailNotificationAgent.runService(EmailNotificationAgent.java:980)
 at com.kintana.core.server.ServiceController$ServiceThread.run(ServiceController.java:125)

server:Notification Service:com.kintana.core.notifications:2012/03/05-06:49:44.535 CST: IO Exception:
server:Notification Service:com.kintana.core.notifications:2012/03/05-06:49:44.535 CST: java.net.ConnectException: Connection refused: connect
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
 at java.net.Socket.connect(Socket.java:519)
 at java.net.Socket.connect(Socket.java:469)
 at java.net.Socket.<init>(Socket.java:366)
 at java.net.Socket.<init>(Socket.java:309)
 at com.kintana.core.net.SMTPClient.sendMessage(SMTPClient.java:300)
 at com.kintana.core.server.EmailNotificationAgent.sendEmailImmediateOnly(EmailNotificationAgent.java:795)
 at com.kintana.core.server.EmailNotificationAgent.runService(EmailNotificationAgent.java:980)
 at com.kintana.core.server.ServiceController$ServiceThread.run(ServiceController.java:125)

 

Thanks,

Vamsee.

Jason Nichols K
Acclaimed Contributor.

Re: Error while moving the Project

Based on that error message, your PPM server cannot connect to your SMTP (email) server.  I wouldn't think that this would cause the step to fail since there is a separate notification service, but you could try turning off any notifications for the steps involved and see if that clears up the PPM web page message. 

 

For the actual SMTP problem, you could try making a telnet connection to your SMTP server on port 25, e.g. telnet mail.yourcompany.com 25.  If that fails, then you would need to get your network team involved to find out why your PPM server cannot connect to your mail server.

Peter Zehrer
Super Contributor.

Re: Error while moving the Project

Hi Jason,

 

We do not use Email notifications its turned off.

 

Thanks,

Vamsee.

Jason Nichols K
Acclaimed Contributor.

Re: Error while moving the Project

Then you need to make sure that the configurations for the SMTP server are removed as it is trying to connect to an SMTP server.  I still don't think this is related to your project problem, but it will make going through the log file easier if it's not being clogged with useless error messages.

Utkarsh_Mishra
Acclaimed Contributor.

Re: Error while moving the Project

If you are using command to move the request, then make sure that the KINTANA_SERVER environment is configured properly.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
Peter Zehrer
Super Contributor.

Re: Error while moving the Project

Hi Jason,

 

I made the SMTP parameters blank in the configuration file many days back. Any ideas or any suggestions to resolve this issue.

 

Thanks,

Vamsee.

Jason Nichols K
Acclaimed Contributor.

Re: Error while moving the Project

When you made those changes, did you do it manually or use kConfig.sh?  If you did it manually, did you run kUpdateHtml.sh afterward?  Have you restarted the PPM application?  Those changes wouldn't take effect until the server is bounced.

Peter Zehrer
Super Contributor.

Re: Error while moving the Project

Hi Jason,

 

I have used kConfig.sh and restarted the server.

Jason Nichols K
Acclaimed Contributor.

Re: Error while moving the Project

Then I might suggest that you manually update the server.conf file to make sure there aren't any stray characters, like spaces, that may cause PPM to think it has valid configuration parameters.  You will need to run kUpdateHtml.sh afterward.

AlexSavencu
Acclaimed Contributor.

Re: Error while moving the Project

Hi,

 

the SMTP message is not related to the error you are getting.

 

Usually, this error occurs whenever you have a miconfiguration in the Request Type or Workflow that is causing some NullPointerException or Index Out Of Range error.

 

Triple check any changes you made to the RT/WF recently.

 

cheers

alex


--remember to kudos people who helped solve your problem
Peter Zehrer
Super Contributor.

Re: Error while moving the Project

Hi Alex,

 

There was an issue in the execution step which was updating a null value into the table. I got his resolved.


Thanks,

Vamsee.

Peter Zehrer
Super Contributor.

Re: Error while moving the Project

Sorru for the delayed response.

 

Thanks,
Vamsee.