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Error while clicking on "Done" button for Transition Notes

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Shravan Kathuri
Honored Contributor.

Error while clicking on "Done" button for Transition Notes

Hi,

We have notes enabled for one of the transition for our workflow.When we clicked on action button,it is asking for Notes.And i have entered Notes and clicked on "DONE" button,I had recived error message as "You do not have access to this request #12345".

We have observed that we are getting this error message for below 2 scnarios:

1). When we clicked on DONE button 2 times.

2). When we clicked on "DONE" and again "CANCEL", and after 2 secs again "DONE" button.

Can anyone tell me is this due to system slowness or Is this by system design.THis error we are getting while the users are testing in test environment.

Thanks
Shravan kumar.k
4 REPLIES
Mahen M
Acclaimed Contributor.

Re: Error while clicking on "Done" button for Transition Notes

Can you kindly show the snap shot of the error with the Request Background?

Regards,
Mahendran M
Shravan Kathuri
Honored Contributor.

Re: Error while clicking on "Done" button for Transition Notes

Hi Mahendran,

I have attached the snapshot of error.


Thanks
Shravan kumar.K
Mahen M
Acclaimed Contributor.

Re: Error while clicking on "Done" button for Transition Notes

nope this has no information.

You are telling something like Transition Notes.... I have not see it before... Is it something like a Notes field required when you transition from one Decision step to another?

I want the snap of that Notes field, And the graphical WF at that instant.

Thanks.

Regards,
Mahendran M
Shravan Kathuri
Honored Contributor.

Re: Error while clicking on "Done" button for Transition Notes

Hi Mahendran,

I have included complete information about the scenario in the attachment.

Thanks
Shravan kumar.K