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Error on step transition

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sevcan
Collector

Error on step transition

Hi,

We have done an upgrade from 7.1 sp6  to 9.14 . Rİght now, when one of the old open request try to forward a step, it gets an error and it says "Error 500: Unknown Error".

 

 

Do you have any idea why this can be happen?

We went live today. So, please answer asap.

 

Best regards,

Sevcan

4 REPLIES
sevcan
Collector

Re: Error on step transition

Here is the server log when the error occurs.



ERROR JSESSIONID=48204E102A8972DBF3F1D7D8C41D816A.kintana,USERNAME=admin:http-0.0.0.0-8080-Processor24:org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/itg].[jsp]:2012/07/10-11:53:33.379 EEST: Servlet.service() for servlet jsp threw exception
java.lang.NumberFormatException: For input string: ""
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
at java.lang.Long.parseLong(Long.java:431)
at java.lang.Long.parseLong(Long.java:468)
at java.text.DigitList.getLong(DigitList.java:177)
at java.text.DecimalFormat.parse(DecimalFormat.java:1298)
at java.text.SimpleDateFormat.subParse(SimpleDateFormat.java:1591)
at java.text.SimpleDateFormat.parse(SimpleDateFormat.java:1312)
at java.text.DateFormat.parse(DateFormat.java:335)
at com.mercury.itg.core.util.DateUtil.isFLSRestrictedDate(DateUtil.java:221)
at com.kintana.crt.web.ctrl.RequestSearchResultsController.handleTextData(RequestSearchResultsController.java:1588)
at org.apache.jsp.web.knta.crt.RequestSearchResultsContent_jsp._jspService(RequestSearchResultsContent_jsp.java:734)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:308)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:659)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:565)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:493)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:965)
at org.apache.jsp.web.knta.global.ResultsLayout_jsp._jspService(ResultsLayout_jsp.java:1229)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:308)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:659)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:565)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:493)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:965)
at org.apache.jsp.web.knta.crt.RequestSearchResults_jsp._jspService(RequestSearchResults_jsp.java:540)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:308)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.mercury.itg.servlet.ActionMonitorFilter.doFilter(ActionMonitorFilter.java:87)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.ajaxanywhere.AAFilter.doFilter(AAFilter.java:46)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:97)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.kintana.core.web.filter.MLUFilter.applyFilter(MLUFilter.java:115)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.kintana.core.web.filter.stinger.ValidationFilter.applyFilter(ValidationFilter.java:178)
at com.kintana.core.web.filter.stinger.ValidationFilter.doFilter(ValidationFilter.java:104)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:81)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:904)
at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1462)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:46)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.kintana.core.web.filter.SchemeBasedRedirectFilter.doFilter(SchemeBasedRedirectFilter.java:64)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:56)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.kintana.core.web.filter.PerformanceFilter.applyFilter(PerformanceFilter.java:60)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:619)
ERROR JSESSIONID=48204E102A8972DBF3F1D7D8C41D816A.kintana,USERNAME=admin server:http-0.0.0.0-8080-Processor24:com.kintana.web:2012/07/10-11:53:33.394 EEST: org.apache.jasper.JasperException: For input string: ""
at com.mercury.itg.servlet.ActionMonitorFilter.doFilter(ActionMonitorFilter.java:87)
at com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:97)
at com.kintana.core.web.filter.MLUFilter.applyFilter(MLUFilter.java:115)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.stinger.ValidationFilter.applyFilter(ValidationFilter.java:178)
at com.kintana.core.web.filter.stinger.ValidationFilter.doFilter(ValidationFilter.java:104)
at com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:81)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:904)
at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1462)
at com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:46)
at com.kintana.core.web.filter.SchemeBasedRedirectFilter.doFilter(SchemeBasedRedirectFilter.java:64)
at com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:56)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.PerformanceFilter.applyFilter(PerformanceFilter.java:60)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)

Filtered Out 74 Stack Trace Lines.
ERROR JSESSIONID=48204E102A8972DBF3F1D7D8C41D816A.kintana,USERNAME=admin server:http-0.0.0.0-8080-Processor17:com.kintana.web:2012/07/10-11:53:50.179 EEST: java.text.ParseException: --
at com.kintana.core.util.mlu.NumberFormatter.parse(NumberFormatter.java:741)
at com.kintana.core.util.mlu.NumberFormatter.parseToNumber(NumberFormatter.java:256)
at com.kintana.core.util.mlu.NumberFormatter.parse(NumberFormatter.java:335)
at com.kintana.crt.util.CRTXRequestUtils.getParameterCodeString(CRTXRequestUtils.java:1375)
at com.kintana.crt.web.ctrl.RequestUpdateController.extractFields(RequestUpdateController.java:1405)
at com.kintana.crt.web.ctrl.RequestUpdateController.update(RequestUpdateController.java:515)
at com.mercury.itg.servlet.ActionMonitorFilter.doFilter(ActionMonitorFilter.java:87)
at com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:97)
at com.kintana.core.web.filter.MLUFilter.applyFilter(MLUFilter.java:115)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.stinger.ValidationFilter.applyFilter(ValidationFilter.java:178)
at com.kintana.core.web.filter.stinger.ValidationFilter.doFilter(ValidationFilter.java:104)
at com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:94)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:904)
at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1462)
at com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:46)
at com.kintana.core.web.filter.SchemeBasedRedirectFilter.doFilter(SchemeBasedRedirectFilter.java:64)
at com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:56)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.PerformanceFilter.applyFilter(PerformanceFilter.java:60)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)

Filtered Out 51 Stack Trace Lines.
Jason Nichols K
Honored Contributor

Re: Error on step transition

First, I am going to assume that you upgraded properly by going to an 8.x version before going to 9.0 then 9.14.  Second, could you expand a little on what the offending step is (decision, execution) and if it is an execution, what it is exactly that the step is doing?  The base error boils down to a null value somewhere and that's what needs to be corrected.

sevcan
Collector

Re: Error on step transition

Hey,

 

Yeah we have done the upgrade correctly going through 8.x to 9 and 9.14. This step we got erro is a decision.

Pogonchev
HPE Expert

Re: Error on step transition

Hi Sevcan,

 

Do you see in the logs an error like:

 

"The following locale is not supported"

 

Regards,

 

Nikola

HPE Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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