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Error message that appears when using "Work Item" fields

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b460
Super Contributor.

Error message that appears when using "Work Item" fields

Hi,

We would like to use resource management in some of our requests. When enabling the "Work Item" field group fields in the request header, we get an error message when submitting and stepping through the request saying (see attached screenshot):

"Missing resources. Contact HP Project and Portfolio Management Support with server log or Java console screen (KNTA-140085)"

Does anyone know why this occurs and how to get around it?

Thanks,
BC.
2 REPLIES
Mahen M
Acclaimed Contributor.

Re: Error message that appears when using "Work Item" fields

How many fields are active in Header?

Please disable the active field groups and try again.

Regards,
Mahendran M
b460
Super Contributor.

Re: Error message that appears when using "Work Item" fields

Only the "Work Items" field group fields are active in the header.

We cant disable them as we need to use them in the request.

What I would like to know is why this error message appears and how to get around it. We are using 7.5 SP3.