Project and Portfolio Management Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Error message on User Nodes

Highlighted
ScQuinn
Regular Collector

Error message on User Nodes

Does anyone know what the cause of this error message would be:

 

:scheduler_Worker-0:com.mercury.itg.core.monitor.impl.ServerManagerImpl:2012/07/07-08:56:48.612 CDT: Cannot contact claimed services node instance ID=34397 name=Production_BackGroundServices. Was it uncleanly shutdown?
:scheduler_Worker-0:com.mercury.itg.core.monitor.impl.ServerManagerImpl:2012/07/07-08:56:49.612 CDT: Cannot contact claimed services node instance ID=34393 name=Production_BackGroundServicesNode5. Was it uncleanly shutdown?

 

We are seeing this repeatedly on 2 of our user nodes.We have 9 total user nodes.  None of our other User nodes are logging this error in the server logs.

 

Version: 8.02

Windows

 

Thanks.

1 REPLY
Pogonchev
HPE Expert

Re: Error message on User Nodes

Hi,

 

This simply means that in PPM_SERVER_INSTANCE table, that node is listed as active when it's not.

 

The message is generated by the fix for QCCR1L26787: Non-services-enabled nodes under certain conditions insert indefinitely into JMS_MESSAGES. Subsequent startup of another node may cause a constraint violation on JMS_MESSAGES

 

It shows the fix is doing its job, so the message is not a problem and you can ignore it.

 

If you still want it to go away, just take a backup and delete the contents of PPM_SERVER_INSTANCE table when your cluster is down.

 

Regards,

 

Nikola

HPE Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
//Add this to "OnDomLoad" event